Privacy Policy

1. Introduction

AJA Dukan (“we”, “us”) is a multi-vendor e-commerce marketplace registered in the United Arab Emirates. This Privacy Policy explains how we collect, use, share, protect, and retain your information when you use our mobile application and related services.

2. Information We Collect

We collect the information you provide directly (name, email address, mobile number, shipping and billing addresses, profile information) and information generated by using the app: order history, wishlist and cart contents, product reviews, device information, push-notification tokens, app usage data, and support communications.

With your permission, we also collect: your device’s approximate or precise location (used to show nearby delivery options and detect your local currency), and access to your camera and photo library (used when you attach photos to a product review or search by image). You control both permissions in your device settings at any time.

3. Payments

Payments are processed by Stripe, a PCI-compliant third-party payment processor. Depending on your card issuer and region, checkout may support debit/credit cards, Google Pay, or Apple Pay. AJA Dukan does not receive or store your full card number.

4. How We Use Your Information

We use your information to create and manage your account, process and fulfil orders, facilitate payments, provide customer support, send order and account notifications, personalise your shopping experience (including our AI shopping assistant), detect and prevent fraud, and comply with legal obligations.

5. Information Shared with Vendors

When you place an order, the relevant vendor receives the order details needed to fulfil it: your name, delivery address, contact number, and the products purchased. Vendors do not receive your payment card details.

6. Third-Party Services

We rely on trusted third parties to operate the platform, each governed by its own privacy policy: Stripe (payments), Google (Maps, Sign-In, Firebase push notifications), Apple (Sign in with Apple), and our AI infrastructure provider (used to power the in-app “Ask AI” shopping assistant).

7. Data Security

We implement appropriate technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, or destruction.

8. Data Retention

We retain personal information only as long as necessary to provide our services, comply with legal and accounting obligations, resolve disputes, and enforce our agreements. Order records — including the name, phone number, and delivery address used for that order — are retained after account deletion for accounting, tax, and legal compliance, even though they are disconnected from the deleted account. See our Account Deletion page for details.

9. Your Rights

Depending on applicable law, you may request access to, correction of, or deletion of your personal information, and may withdraw consent for optional data collection (such as location) at any time. See the Account Deletion page to delete your account and associated personal data.

10. Children's Privacy

Our services are not directed at children and are not intended for use by anyone under the applicable minimum age of digital consent without parental or guardian involvement.

11. International Data Transfers

Your information may be processed or stored in countries where our service providers operate, subject to appropriate safeguards where required by law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the app after an update constitutes acceptance of the revised policy.

13. Contact Us

For questions about this Privacy Policy or your personal information, contact us at support@ajadukan.com.